Orders & Payments
How can I place an order?
You can place your order easily through our online store. Simply add your chosen items to the cart, proceed to checkout, and follow the on-screen steps.
Which payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options available at checkout. All transactions are encrypted for your safety.
Can I change or cancel my order?
Once your order has been processed, it may not be possible to make changes. However, please contact our customer care team as soon as possible at bchomehelp.info@gmail.com, and we’ll do our best to assist you.
Shipping & Delivery
Do you offer international shipping?
Yes. BC Home ships worldwide, ensuring that our collection can reach homes across the globe.
How long will my order take to arrive?
Orders Differ. International deliveries may vary depending on your location. You’ll receive a tracking link once your order ships.
Is shipping free?
We offer free shipping within the Benelux. For other regions, shipping costs are calculated at checkout.
Returns & Exchanges
What is your return policy?
If you’re not fully satisfied with your order, you may return most items within 30 days of delivery. Items must be in original condition and packaging.
How do I start a return or exchange?
Please contact us at bchomehelp.info@gmail.com with your order number, and we’ll guide you through the return or exchange process.
When will I receive my refund?
Refunds are processed once your return is received and inspected. Please allow up to 10 business days for the refund to appear in your account.
Product Information & Care
Where are BC Home products made?
Our products are sourced and crafted in collaboration with trusted manufacturers across Europe and beyond — always selected for their quality, craftsmanship, and attention to detail.
How can I care for my furniture?
Each item comes with care instructions. In general, we recommend cleaning with a soft, dry cloth and avoiding harsh chemicals. For detailed advice, visit our Product Care page.
Account & Support
Do I need an account to shop?
No, you can check out as a guest. However, creating an account allows you to view past orders and track your deliveries more easily.
How can I contact BC Home?
You can reach our support team anytime at bchomehelp.info@gmail.com or via our Contact page. We aim to respond within 1–2 business days.
How do I unsubscribe from newsletters?
Simply click “Unsubscribe” at the bottom of any BC Home email, or contact us if you’d like to be removed manually.
Still Need Help?
Didn’t find the answer you were looking for?
Our customer care team is happy to help — reach us at bchomehelp.info@gmail.com, and we’ll get back to you as soon as possible.